Sun Chung Property Management Co Ltd

Sun Chung Property Management Co Ltd

Company Description Sun Chung Property Management Co., Ltd, which has been incorporated in Hong Kong since 1982, is a specialist in property related businesses including property management, facilities management, leasing agency, consultancy service, interior design and engineering. Currently we are managing diversified property portfolio, ranging from single-site premises to major client properties stretching across Hong Kong and major cities in the Mainland China in total area of 15 million square feet. We are now seeking high caliber and professional candidate to join our team for the following position: Assistant Manager ¡V Concierge Service Post Date: 11 Jan 10 The job : - Set customer service strategies to meet corporate objectives; plan and enhance building management services to meet tenants’ expectations in a premier commercial building in Central - Lead a team of Customer Service Officers to provide tenants with quality value-added building management services - Initiate and drive customer service improvement actions in conjunction with line departments fostering co-operation and a teamwork culture - Engage and develop the team to excel in customer service delivery - Work closely with Senior Management to assist in receiving PRC/overseas visitors and conducting guided tour of the building - Ensure all customer services and security measures are in good order - Monitor, analyze and report customer service performance trends - Assist in ad hoc events and activities Requirements: - University degree in Hospitality Management or related subjects - Over 5 years’ in-depth customer services/ concierge services management experience gained from luxury / 5-star hotels of which at least 3 years at supervisory level - Customer-oriented with professional manner - Outstanding leadership, creativity, strategic thinking and attention to detail are prerequisites - Proactive, self-motivated, results oriented, energetic and team player who is willing to take new challenges - Work independently with good supervising, communication and interpersonal skills - Cheerful and outgoing, socially at ease in a mixture of environments, and capable of analyzing and presenting at board room level - Good command of written and spoken English, Cantonese and Putonghua We offer attractive salary, comprehensive fringe benefits and good career prospect to the right candidate. Please send your full resume stating your availability, present & expected salary to: Human Resources Manager, Portion B, 43/F, Bank of China Tower, 1 Garden Road, Hong Kong or email to hrsunchung@bocgroup.com. (Personal data collected will be used for recruitment purpose only)